Shipping & Returns

I usually ship my paintings via registered post through An Post but in the case of larger paintings I may use specialised couriers. In this instance it will be noted on the painting listing description. If you have any questions please contact me and I’ll be happy to help.

€9

U.K.

Europe

Please note - US buyers may be subject to custom duties. Payment of custom fees are the responsibility of the buyer

Delivery

We aim to process your order within 5 working days (often sooner). You will receive a confirmation shipping email once your order has been dispatched.

Smaller paintings are shipped in a reenforced cardboard sleeve. Canvas paintings are carefully wrapped and shipped in a box via An Post or courier service depending on size.

Returns & Refunds

Please contact me within 72 hours of receipt of order if there is either a problem wit the order or if you wish to return the item. Items need to be returned within 14 days. Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.

Unsuccessful delivery

If your order is returned to us due to incorrect address or you were not home to accept a delivery, redelivery will take place following payment of new delivery costs or a refund will be given.

Lost/Damaged items

If your piece gets lost or damaged in transit, we will offer a replacement or full refund. An item is considered lost if there is no record of it after 28 days and it is confirmed missing by the postal carrier.

Cancellations

If you wish to cancel your order, please respond to your confirmation email requesting cancelation or email us at suzannebuckleyart@gmail.com quoting your order number. If your order has not dispatched we will cancel your order and issue a refund. If your item has dispatched it will then fall under our returns policy.

If you have any questions regarding shipping or shipping rates please don’t hesitate to Get in Touch